One control plane for every conversation.
Cloudial is an AI-native unified communications and communications-intelligence cloud. Voice is the deepest medium, but people, AI agents, routing, real-time intelligence, post-call automation, APIs and governance are designed as one system.
Eleven capabilities, one governed foundation
Adopt what you need. Everything shares the same identity model, routing engine, conversation store, policy layer and audit trail.
Unified Voice
Cloud PBX, calling, numbers, devices, queues, routing, voicemail, recording and open SIP.
Learn moreAI Agents
Reception, accounts, support, appointments and outbound agents with scoped permissions.
Learn moreHuman Agent Assist
Live transcription, context, grounded knowledge and warm handover.
Learn moreReal-time Conversation Intelligence
Streaming transcription, intent, topics, routing signals and interaction-state cues.
Learn morePost-call Intelligence
Summary, outcome, actions, searchable transcript and delivery to your systems.
Learn moreMessaging & Omnichannel
Persistent conversation identity across voice and messaging, extensible to new channels.
Learn moreAutomation & Dynamic Routing
Route on intent, context, prior contacts and queue state — not only DTMF trees.
Learn moreProgrammable Platform
REST API, webhooks, event streams, SIP carrier integration and device provisioning.
Learn moreContact Centre
Queues, skills, supervision, live intelligence and quality workflows.
Learn moreService Provider / White Label
Multi-tenant, reseller, BYOC and delegated administration.
Learn moreGovernance & Security
Policy boundaries, RBAC, tenant isolation, audit trail, consent and fraud controls.
Learn moreCloud PBX
The telephony core, in depth — one capability within the wider platform.
Learn moreEvery call becomes a live conversation object
A permitted copy of the media stream feeds the intelligence pipeline. The call path itself never depends on it.
Voice path — always independent
The call keeps working even when the AI does not.
Intelligence path — permitted media stream
A policy-permitted copy of the media stream feeds the conversation pipeline. It never sits in the call path, so it can fail, degrade or be switched off without affecting the call.
- Streaming transcript
- Intent & topics
- Live assist
- Routing signals
- AI agent context
- Acoustic / prosodic features
- Structured conversation state
Acoustic and prosodic outputs are probabilistic interaction signals. They are not medical, psychological, deception or definitive emotional determinations.
Real-time AI and asynchronous AI, one evidence store
Fast intelligence inside the conversation; deeper intelligence across all of them. Both operate through policy boundaries.
Real-time AI
Milliseconds to seconds — inside the live conversation.
- Streaming transcription
- Intent and topic recognition
- Agent assist and retrieval
- Routing signals
- AI voice participation
- Acoustic / prosodic feature extraction
Asynchronous AI
Seconds to hours — after the conversation, and across many of them.
- Deeper conversation summaries
- Action and commitment extraction
- Quality review support
- Trend and topic discovery
- Reporting and outcome analysis
- Organisation-level analysis
Evidence & conversation store
Both planes read from and write to the same governed store of transcripts, records, signals and outcomes — so every conclusion links back to evidence.
Policy boundary
Neither plane executes telecom change directly. Proposals pass through permissions, tenancy and policy validation before deterministic execution.
AI understands. Policy governs. Cloudial executes.
The path from request to applied configuration is fixed, inspectable and reversible.
- 1
Request
Someone describes the change in plain language.
- 2
AI interpretation
Intent is mapped to concrete telecom objects.
- 3
Policy validation
Permissions, tenancy and guardrails are checked.
- 4
Configuration diff
A reviewable before/after is produced.
- 5
Deterministic execution
Approved changes are applied by the platform, not the model.
- 6
Audit trail
Who asked, what was approved, what changed.
Model-independent intelligence
A model gateway routes each task by latency, privacy, cost, language, region and capability rather than tying the platform to one vendor.
Cloudial is designed around a model gateway rather than a single model vendor. Transcription, reasoning, extraction and speech tasks are routed independently, so the platform can adopt better models without re-architecting the product.
Latency
Live turns need speed; analysis can wait.
Privacy
Sensitive workloads to restricted processing.
Cost
Match model spend to task value.
Language
Pick the model that handles the language best.
Region
Keep processing inside the required jurisdiction.
Capability
Reasoning, extraction or speech, task by task.
What we hold constant
Describe, review, apply
Natural-language requests become configuration diffs you approve before anything changes.
Everything is auditable
Requests, interpretations, approvals and applied changes are all recorded and reversible.
Grounded operations
Diagnostics and answers reference real SIP, CDR, transcript and telemetry records.
The future communications layer
Clearly labelled direction, not shipped capability. Cloudial is in active development.
Real-time translation
Cross-language conversations with translated live transcript and summaries.
Context-preserving cross-channel
One conversation identity that survives moving between voice, messaging and future channels.
Proactive follow-up agents
Agents that chase the commitments made on earlier calls, within policy.
Autonomous communications operations
Self-tuning routing and capacity proposals, still executed through review.
Synthetic-voice risk signals
Fraud defence research into deepfake and spoofed-voice indicators.
Privacy-preserving local inference
On-site models for organisations that cannot move raw audio.
Accessibility features
Live captions and communication assistance built into the conversation layer.
Meeting and video intelligence
The same conversation object model extended to meetings when video is added.
Future endpoints and interfaces
New device and interface types speaking the same control plane.
Make business communications work the way you describe them.
See how Cloudial turns intent into governed, auditable telecom configuration.