Voice is the first medium. Not the whole platform.
Cloudial's voice layer covers calling, numbers, devices, queues, routing, voicemail, recording and conferencing on open SIP foundations — and every one of those calls becomes a structured conversation object the rest of the platform can use.
Everything a business needs to run its calling
One coherent system for the objects telephony is actually made of.
Business calling
Inbound and outbound calling with number presentation, call handling rules and per-user policy.
Numbers & identity
Number inventory, ranges, presentation groups and consistent identity across voice and messaging.
Devices & softphones
Zero-touch provisioning, device health and softphone profiles managed centrally.
Queues & teams
Queues, hunt groups, skills and presence — configured as objects, not scattered settings.
Voicemail & messages
Voicemail with transcription, delivery to email and follow-up as a structured record.
Recording
Policy-driven recording with consent controls, retention rules and access permissions.
Conferencing
Ad-hoc and scheduled voice conferencing on the same identity and audit model.
Open SIP foundations
Bring your own carrier, keep interoperability, avoid a closed telephony estate.
Meetings & video
Designed for extension into meetings and video; not part of the launch scope.
Describe the call flow. Cloudial builds the configuration.
Draft in natural language or on the visual canvas. Either way you review the same configuration diff before anything reaches production.
Step 1
Inbound number
+44 · Sales line
Step 2
Business hours
Mon–Fri 08:00–18:00
Step 3
AI receptionist
Classify intent
Step 4
Sales queue
Skill: new business
Step 5
Voicemail to text
Out of hours fallback
Nothing is applied until the diff is reviewed and policy validation passes.
One control plane for every conversation.
See how Cloudial turns intent into governed, auditable telecom configuration.