Built for businesses. Architected for service providers.
Cloudial is multi-tenant from the foundations up: a provider tier, a reseller tier and isolated customer tenants, each with its own branding, policy and administrative scope.
Tenant, reseller and customer — modelled properly
Not a single-tenant product with a logo swap. The hierarchy is part of the data model.
Platform tenant
Provider-level branding, policy and carrier configuration.
Reseller
Own catalogue, margins and delegated administration.
Customer
Isolated telephony, users, numbers and AI configuration.
What providers get
White-label branding
Your name, your presentation, your customer relationship end to end.
Multi-tenant isolation
Strict separation of data, numbers, routing and AI configuration per customer.
Delegated administration
Give resellers and customers exactly the scopes they should hold, no more.
Product catalogues
Define packages and entitlements per reseller rather than per customer by hand.
Commercial separation
Clean boundaries for pricing and margin at each tier of the hierarchy.
Carrier flexibility
Keep your own interconnects and SIP relationships intact.
Provider-level audit
See who changed what, in which tenant, and on whose approval.
Fraud protection
Destination policy, spend ceilings and anomaly detection applied per tenant.
Sell intelligence, not just minutes
Conversation intelligence, AI agents and agent assist are tenant-scoped capabilities you can package and price per customer — with model routing chosen by latency, privacy, cost and region.
Cloudial is designed around a model gateway rather than a single model vendor. Transcription, reasoning, extraction and speech tasks are routed independently, so the platform can adopt better models without re-architecting the product.
Latency
Live turns need speed; analysis can wait.
Privacy
Sensitive workloads to restricted processing.
Cost
Match model spend to task value.
Language
Pick the model that handles the language best.
Region
Keep processing inside the required jurisdiction.
Capability
Reasoning, extraction or speech, task by task.
Deliver AI-native communications under your own brand.
Let's talk through tenancy, carrier strategy and the launch programme.