One conversation, whichever channel it starts on.
Messaging in Cloudial is not a separate product bolted alongside voice. It shares the same numbers, routing, AI configuration and audit trail.
Messaging that behaves like part of the platform
Shared team inboxes
Route message threads to teams with the same rules that govern calls.
Continuous threads
A call and a message from the same customer belong to one conversation history.
Number identity
Message from the numbers you already own, with consistent presentation.
AI handling
Agents triage, answer and escalate messages inside the same policy boundaries.
Automated notifications
Trigger operational messages from your systems through the API.
Consent & opt-out
Opt-out handling and messaging policy applied consistently per tenant.
Templates
Reusable, reviewable message templates with per-tenant control.
Full audit
Message events recorded alongside call records for reporting and review.
Unify voice and messaging under one model.
See threads, routing and AI handling in a single demo.