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Responsible Disclosure

If you believe you have found a security issue in Cloudial, we want to hear about it.

Last updated 4 September 2026

01How to report

Email contact@prodiasystems.com with the subject line "Cloudial security". Include the affected endpoint or component, reproduction steps, the impact you believe it has, and how we can contact you.

02What we ask

  • Give us a reasonable period to investigate and remediate before disclosure.
  • Do not access, modify or exfiltrate data belonging to others, and do not degrade service availability.
  • Do not run automated scanning or load testing against production without written authorisation.
  • Stop testing immediately if you encounter personal data, and tell us.

03What we commit to

  • Acknowledge your report within five working days.
  • Keep you informed of triage outcome and remediation progress.
  • Not pursue action against researchers who follow this policy in good faith.
  • Credit you when a fix ships, if you would like to be credited.

04Out of scope

Reports without a demonstrable security impact — such as missing best-practice headers, self-inflicted browser issues, or theoretical findings from automated tools — are recorded but may not be actioned.

05No bounty programme

Prodia Systems Limited does not currently operate a paid bug-bounty programme. We will say so plainly rather than imply a reward that does not exist.